How do I set up my first event?

Introduction

Setting up your first event is easy and can be completed in a few steps allowing you to get onsale.

This help article provides a basic step by step guide for a Single Event, for recurring events or Season Events please refer to additional related articles or discuss with your account manager.

A single event can be used for multi-day events

A multi-day event is one single event that runs continuously over multiple days.

• Example: a 3-day festival running Friday–Sunday
• Customers typically buy one ticket that covers the full duration (or choose specific day passes within the same event)
• It’s treated as one event with a start date and end date

Summary

It’s helpful to have the following checklist items prepared before you begin setting up your event.

• Event Landing Page - Have an Event Header image 2420 x 900 ready to go
• Ticket Types - Have a list of Ticket Types, prices and volumes ready

Help Guide

STEP 1 - Creating your Event

1. Click Events (via account menu), then click New Event (top right hand corner) - a new pop out menu will appear
2. Click the grey Event Header image box and upload your event header image
3. Click Single Event
4. Complete Event Information
   • Event Name (as it will appear)
   • Event Start & End Dates and Times
   • Ensure the correct Timezone is set (important)
5. Complete Event Location details
6. Complete the Sales details
   • Sales Start & End Dates and Times
     • The sales end date should be set carefully. Once this time is reached, tickets will no longer be available for purchase. For example, do not set the sales end time to the event start time if you still want tickets to be available during the event. Conversely, if ticket sales need to close before the event begins, ensure this is set accordingly.
   • Maximium amount of tickets
     • This is the total number of tickets available for the event, including all ticket types and ticketed items. Once this limit is reached, the event will automatically be marked as sold out
   • Maximum tickets per order (e.g. 10)
7. Click Create Event

STEP 2 - Customising your Event

Once the event is created you can follow the Setup Guide and/or work through the Setting menu items under the event menu (on the left hand side)

Pro Tips:

• To preview the event page any time, simply click view in browser, usually located on the top right.
• Click Save after each revision throughout the set up process

We have related articles which can be found at the bottom of this article including and Event Set up Checklist which goes into more details about each of the settings, however as a minimum we suggest adding an event description.

1. Settings>Information - add an Event Description

STEP 3 - Creating your Tickets

The first step is to create a Ticket Category, including its Category Name, Category Capacity, and maximum ticket settings.

The second step is to create the individual tickets within that category.

You can create as many categories and ticket types within each category as needed.

1. Click Ticket Categories (from the event menu)
2. Click + More Categories and complete as required
3. Click + Add Ticket Type and complete as required
4. Click Save
5. Click View in Browser to preview your listing

Important: Ensure tickets are toggled ON (highlighted in blue) if you want them to be visible to the public.

STEP 4 - Update your Checkout Preferences

1. Click Data & Personalisaion (from the Event Menu)
2. Toggle between the Tickets and Transactions tabs at the top to apply settings at either a per-ticket level or a transaction level.

By default, the following mandatory fields are collected at the transaction level;

• First Name, Last Name, Email Address & Address

Data Collection Setup

To ensure your data collection is set up correctly, you can contact your Account Manager or refer to our related help articles. It’s important to configure this accurately so you can generate the correct reports.

STEP 5 - Final Review & Going Live

Once you’ve reviewed your event, we recommend viewing it in your browser and completing the full purchase journey as a customer would, all the way through to checkout, to ensure everything appears as intended.

When you’re ready to go live, you can simply share the event URL or use our pop-up modal to list tickets directly from your website.

Overview & Next Steps

Please contact your Account Manager if you have any questions or would like advice before going live.

This help article provides a basic overview of event setup. We’ve included several related help articles below; however, there are additional checklist items and configurations to consider before going on sale, some of which we have suggested below.

• Reviewing Customer Charges are set up and configured correctly
• Ticket Design
• Tracking Set up (e.g. Facebook Pixel)
• Feature configurations (e.g. Ticket Transfers, Customer Accounts, Rebooking Strategies)

STEP 3 -