Live Check-in dashboard for seatmap events
Introduction
For events using a Seatmap, the Live Check-In Dashboard provides a real-time interactive view of your event. It allows you to view;
- A summary of total tickets sold and number of unique check-ins
- See exactly where those tickets are allocated on the seat map
- Track unique check-ins over time
This replaces the need for printed seat maps and gives staff instant access on demand.
Summary
- It is only available for single or recurring events with a Seat Map
- The Live Check-In Dashboard is separate from the Ticket Scanning App
- It can be accessed via any web browser, provided the user has a user profile on your IWannaTicket Dashboard account (Tip: consider creating a restricted user profile for staff, such as an Attendee Manager, to control access permissions appropriately)
- We recommend using a tablet or iPad for the best experience
Help Guide
The Live Check-In Dashboard becomes visible when check-in is considered active. Check-in is active when:
- The “Check-in starts at” time has been reached, or
- If no check-in start time is set, 2 hours before the event start time
The dashboard will remain visible until the event end time is reached.
- Open your Event > Overview
- Click Live Dashboard (located on the top right) to open
- Tickets sold but not yet checked in will appear on the map in grey.
- Tickets that have been checked in will appear highlighted in blue.
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The right-hand menu displays the total tickets sold against the number of unique check-ins, and beneath this, unique check-ins are shown over time.
