Ticket Scanning - Smartphone set up & how to scan tickets

Introduction

This help article will guide you through how to configure our scanning app onto a smartphone, how to log in and begin scanning.  Important: You will need an access token to log in.

For more information, see the related article: Ticket Scanning – Creating an Access Control Token.

Summary

Ticket scanning for events is handled via the dedicated vivenu Scan Manager app, available as a free download on iOS and Android. The app enables fast QR code and barcode scanning, supports offline mode, provides real-time check-in monitoring, and allows manual attendee lookup by last name. It’s built for high-volume events and secure, reliable access control.

Help Guide

1. Download the vivenu Scan Manager app from the appropriate app store onto your smartphone.
2. Open the app on your smartphone and scan your access token to begin
3. On the main screen, click Go to Events and select the relevent event. Depending on your access control permissions, you may see only one event or a list of all available events to choose from.
4. Next, a list of all available ticket types will appear. We recommend toggling on Download All Ticket Types, a blue tick will appear next to each ticket type, then click back. If you wish to download only a particular ticket type, you can do so, but this will prevent other ticket types from being scanned.
5. Swipe down to exit this area and begin scanning

Menu nagivation

• On the main ticket scanning screen, you will see the total number of tickets downloaded and available for scanning.
• The Settings (cog) icon is located in the top-left corner, you can customise your scanning settings for each device here.
  • We recomend changing the Display Scan Result from 3s (3 seconds, default) to something longer, such as 30s (30 seconds).
• The Search icon in the top-right corner allows you to manually look up tickets using a barcode number or the customer’s name.

App Store References