User Roles

Introduction

The Users section allows you to manage access to your dashboard and POS system. You can create new users, assign roles and permissions, control seller access, and manage POS terminal access — all in one place. This ensures that each team member has the appropriate level of access based on their responsibilities.

Summary

This flexible setup allows you to tailor access per user while maintaining security and operational control. This help article will provide guidance on how to

• Create and manage unlimited users in the Dashboard and/or POS
• Manage users and see details last login, registered email, seller access, or assigned roles
• Assign and adjust roles and permissions

Help Guide

How to Create a new user with Dashboard access

1. Click Settings (via account menu) and select Users from the sub menu
2. Click on Create User in the top right corner.
3. Enter the user's name. This will be displayed in the user overview and appear for the user in the bottom left corner.
4. Enter the user's email address. This email will be used for logging in. Note that uppercase and lowercase letters are considered.
5. Optional: Check the box Do not send set password email to set the password yourself. The user will not receive an email with login instructions.
6. Add the desired roles to the user. You can combine as many roles as needed.
7. Click on Create User. The user will then receive an email allowing them to set their password for the dashboard if this was enabled (recomendend)

Manager Users

Click on a user through the Settings and Users module to open their details. On this page, you will find information such as their last login, registered email, seller access, or assigned roles.

Manage User Roles

User roles can be adjusted through the Permissions & Roles view. The Admin role is always preselected by default. However, during the creation of new users, this can be directly customised. Roles can be changed and combined at any time.

To adjust roles:

1. Select the user whose roles need to be adjusted through the Settings and Users module. This will open the user details.
2. Scroll down to Permissions & Roles.
3. Choose the roles you wish to assign to the user.

POS Access

Each user can be granted access to desired POS terminals if needed. The user can either have access exclusively to POS terminals or, alternatively, access to both the dashboard and POS terminals.

To adjust POS access:

1. Select the user whose roles need to be adjusted through the Settings and Users module. This will open the user details.
2. Scroll down to Linked POS.
3. Click on Link POS and select the POS terminals the user should have access to. Choose All POS if the user should have access to all terminals.

Delete Users

A user cannot be deleted by you. Please contact our support team via support@iwannaticket.com.au We will promptly handle the deletion request.