Ticket buyer support - Customer Accounts
Introduction
Customer Accounts are dedicated profiles directly between You and and Organiser.
- Your relationship with each organiser is kept separate for security and privacy purposes.
- Each organiser will have their own unique URL and login portal.
- If you have purchased tickets through multiple organisers using our platform, a separate Customer Account will be created for each organiser — similar to having individual accounts with different retailers.
- Customer Accounts are always free and may be optional or mandatory, depending on the organiser’s requirements.
Benefits: Customer Accounts provide a centralised place to access your purchase history, tickets, and any self-service features made available by the organiser, which may include Ticket Transfers, Rebooking, Subscriptions, Reservations, Ticket Upgrades, or Payment Plan Management.
How can I Create, Log in or reset my Password?
Reminders:
- A separate Customer Account will be created for each organiser and every organiser has their own unique URL and login portal.
- You cannot log in via the IWannaTicket home page, as this login is for Organiser Accounts only.
- During Checkout
If Customer Accounts are enabled by the organiser, you will be presented with the option during the checkout process. Simply select the Register / Log In option at checkout and click the Sign in button.
Existing account holders can log in by entering their email address and password, then clicking Sign In, or select Register for free to create an account with this specific event organiser.
You can also reset your password at any time by selecting the Forgot Password option.
- Via the Event Page
Click Sign In, located on the top right hand corner of the Event Page.
Existing account holders can log in by entering their email address and password, then clicking Sign In, or select Register for free to create an account with this specific event organiser.
If the organiser has made Customer Accounts mandatory, the Buy Tickets button may also be configured to enforce sign-in before ticket selection can be made.
You can also reset your password at any time by selecting the Forgot Password option.
- Via your Order Confirmation Email
Locate your Order Confirmation email. Click Sign In, located in the top right-hand corner.
Existing account holders can log in by entering their email address and password, then clicking Sign In, or select Register for free to create an account with this specific event organiser.
You can also reset your password at any time by selecting the Forgot Password option.
- Via the Organisers dedicated Ticket Shop (if enabled)
Click Sign In, located on the top right hand corner of the organisers Ticket Shop.
Existing account holders can log in by entering their email address and password, then clicking Sign In, or select Register for free to create an account with this specific event organiser.
You can also reset your password at any time by selecting the Forgot Password option.
