How customers complete data & personalisation after checkout
Introduction
This help article may assist customers (ticket buyers) in completing optional or required personalisation and ticket details. It also provides sellers (event organisers) with guidance on how these details are completed.
Summary
By default, the personalisation process occurs after the initial checkout, allowing the ticket purchaser to enter the names and/or any required checkout fields at their convenience without any interruptions during the booking process.
Note: If you have set personalisation as mandatory, tickets cannot be downloaded, stored, or printed until this step has been completed. Consequently, the barcode will not be visible without completing the personalisation process. This ticket status will be visualised in the backend as Detailsrequired.
Help Guide
The checkout experience
- Post checkout, the order confirmation page will display all tickets purchased. Any tickets that require personsalistion will be clearly highlighted in orange and marked as Requires Personalisation
- Click the ticket to open and personalise
- Once the ticket is opened, click Personalisation
- Complete the required fields, click Submit
- Once complete, the ticket barcode will be displayed. The ticket is then valid and can be downloaded, added to a digital wallet, or printed.
- The customer can also update personalisation if permitted by the event organiser
