How to set Up Family Passes or Group Bundles using a Single Ticket
Introduction
Offering a Family Pass or Group Bundle is a great way to add flexibility to your event. We can support a few different options, but the most common is Cart Automation, where selecting a family/group ticket automatically adds the associated tickets to the cart, or Create a Single Ticket that clearly defines the number of admissions included.
IMPORTANT: Before setting up your tickets, please read our associated help article to help you decide which setup method is best suited and how customer charges are applied. You’ll also find the link at the bottom of this article.
Summary
This help guide walks through an example of a Family Pass for 2 adults and 3 children, priced at $105.00 (usually $120.00 total; adults $30 each, children $20 each), using a Single Ticket method
This guide assumes you have already created your event and are ready to set up your ticket categories.
Help Guide
- Open your event, click Ticket Categories
- Create your Family Ticket (we recommend naming the ticket with a description of what it includes, optionally, click the ticket settings ( ' ' ' ) to include a description and/or any conditions)
- Set ticket volume and total ticket price accordingly
- Click Save
To adjust customer charges for this ticket type.
- Open Ticket settings ( ' ' ' )
- Select Sales Tab
- Scroll down to Fees (image 1a), then enter a new fixed per-ticket fee for this ticket type. This will override any fixed per-ticket fees set at the account and/or event level.
- Close menu, click save
- Check the customer-facing checkout to ensure the ticket names and fees are displayed correctly.
- Contact your account manager to update System fees for this ticket type
