Custom E-mail Templates
Introduction
Custom email templates allow you to replace system-generated emails with your own branded HTML design. This is separate from editing the custom order confirmation text at event level, which can be done via Event > Custom > Order Process (available when multi-cart checkout is disabled) - refer to our related Help Article.
There are a range of email templates available to customise, covering everything from booking confirmations and ticket dispatch through to password resets and customer verification.
Note: This function requires the Custom E-Mails module and the use of a custom email domain and is not available directly from the dashboard, but must be activated by your Account Manager, or contact us at support@iwannaticket.com.au
Inital Set up Guide
- Request the custom E-mail module via your Account manager / support team
- Click Settings, Communication then navigate to the E-Mail Senders tab
- Click Add domain, enter your domain and click Create domain
- Contact / log in to your DNS provider and add the DNS records to verify your domain
- Once verified, the record will update in the dashboard
Help Guide
These steps assume you have the feature enabled on your account dashboard.
- Click Settings, Communications then the E-Mail Templates tab
- Click Add templates to open the new template menu (This will display all available templates along with a description of when each is sent)
- Select the Template required for customisation (or to preview), then click Continue
- Edit your email in the HTML editor and use Variables to insert merge fields
- Click Save
A list of your custom templates will display on this screen, with the ability to edit or delete them at any time. To apply a custom template instead of the default, simply select it from the dropdown menu next to the system email and click Save.
We strongly recommend testing each template to ensure it is correctly formatted. If variables are entered incorrectly or the template is not properly formatted in the HTML editor, it will prevent the email from being sent altogether. It is important to check that: (a) the email sends successfully, and (b) it reads and displays as intended.
What E-Mail templates are available?
This may depend on the features available or enabled on your account; to view the full list at any time, simply follow steps 1–3 in the help guide (above) to open and preview each option. Below is a list of templates that may be available to you.
| Transaction Email | Sent out to confirm a transaction |
| Checkout confirmation | Sent out to confirm a checkout |
| Checkout reserved confirmation | Will be sent to the customer when checkout has been reseved by the organiser |
| Booking Confirmation | Sent upon successful completion of a transaction. Can also be triggered manually via the transaction details. |
| Reservation Confirmation | Sent upon successful reservation of tickets via Purchase Intents. |
| Reservation Rejection | Sent after a Purchase Intent is rejected. |
| Ticket Dispatch | Sent after a transaction has been successfully completed. |
| Personalisation Reminder | Sent automatically X days before the event starts to all ticket buyers who still have tickets with the status Details required. |
| User Invitation | Sent to a new user who will be granted access to the dashboard. |
| Reset User Password | Sent to dashboard users who wish to reset their password. |
| Free Tickets | Sent via the free ticket module after a free ticket has been created. |
| Resend Tickets | Sent manually from the ticket details. |
| Coupon Invite | Sent to the selected customer via a coupon import. |
| Verify Customer | Sent to the customer after creating a new customer account. |
| Reset Customer Password | Sent to customers who want to reset their password. |
| Ticket Transfer | Sent to the invited customer when tickets are transferred. |
| Voucher | Will be sent to the customer after the purchase of a voucher |
| Subscription payment reminder | Will be sent to the customer before an upcoming subscription payment is due |
| Payment plan charge failed | Will be sent to the customer when payment for a payment plan has failed |
| Payment plan charge reminder | Will be sent to the customer to remind them of the upcoming payment plan charge |