How to issue complimentary tickets "free tickets" via Tickets Module
Introduction
This help article will guide you through issuing complimentary tickets "free tickets" individually, on demand. If you have a large number of complimentary tickets to issue, we recommend using our bulk import feature — you can read the related article here: how-to-bulk-import-complimentary-tickets
Summary
With free tickets you can give customers the opportunity to get access to your events for free and without any payment process. The tickets are generated in the dashboard and can be sent directly to the customer with one click. Free tickets set the ticket price of existing ticket types to $0.
Unlike internal transactions, free tickets do not involve creating a transaction and thus do not deposit a cash flow. The ticket price is automatically set to $0 and advance booking fees are not charged. Free tickets are also shown in all reports and statistics via an additional position, so that you can transparently evaluate and manage free tickets. Examples of use may include;
- Providing Sponsors with free tickets to an event
- Providing Companion Card holders with free tickets to an event
- Providing Staff or Volunteers with free tickets to an event
Note: Creating free tickets does not generate a checkout or a transaction. This means that you will not be able to access specific functions such as extra fields for transactions or the generation of an order confirmation page. If you are expecting an incoming payment or you have already received money, it is recommended to create an internal transaction.
Help guide
- Via the Account menu, navigate to the Tickets module and click the blue Create ticket button (top right corner). A new window will open where you can fill in the required fields.
- Using the top menu, toggle to Select a customer (exsisting) or Enter the customer data (new)
- Toggle on the option Send out tickets via E-Mail if you require a ticket to be emailed to the customer
- (Optional) If you require the customer to complete additional data fields Toggle on the option Require personalisation and data fields Note: If these fields are set as required, the ticket will only become valid once the customer has completed them.
- From the event drop down box, select the relevent event and/or secret shop from which the tickets should be issued
- Using the + and - buttons next to the Ticket type adjust the number of each ticket required
- In the message field, you can also choose to add a custom message to be sent to the customer
- Check your ticket selection and customer information
- Click create
If you have enabled Send out tickets via E-Mail, the customer will receive the created tickets directly after creation. To view and track all tickets, navigate back to the Account menu via the Tickets module.
