How to issue complimentary (free) tickets via Tickets Module

Introduction

This help article will guide you through issuing complimentary (free) tickets individually, on demand. If you have a large number of complimentary tickets to issue, we recommend using our bulk import feature — you can read the related article here: How to issue complimentary (free) tickets via bulk import  Common reasons for issuing free tickets include, but are not limited to:

• Providing Sponsors with free tickets to an event
• Providing Companion Card holders with free tickets to an event
• Providing Staff or Volunteers with free tickets to an event

Only free tickets can be issued through the tickets module or via the bulk upload function.

The free tickets module gives customers the opportunity to get access to your events for free and without any payment process. The tickets are generated in the dashboard and can be sent directly to the customer with one click.

Note: Creating free tickets does not generate a checkout, deposit a cash flow or create a transaction. This means that you will not be able to access specific functions such as extra fields for transactions or the generation of an order confirmation page. If you are expecting an incoming payment or you have already received money, it is recommended to create an internal transaction. No Customer charges or system charges are incurred when issuing free tickets.

Summary

The recomended process is straightforward and broken down into the following simple steps:

1. Create your free ticket types in the main event, ensuring they are not visible to the public.
2. Create and configure a Secret Shop
3. Issue tickets via the Ticket Module by selecting the Secret Shop event instead of the main event

Each free ticket has its own name, ticket ID, and price, allowing for better tracking and reporting.

Help guide

This help guide assumes you have already set up your ticket types and configured the Secret Shop as explained in the summary section above.

1. Click the Tickets module (via the account menu) and click the blue Create ticket button (top right corner). A new window will open where you can fill in the required fields.
2. Click: Select a customer (exsisting) OR Enter the customer data (new)
3. Toggle ON the option Send out tickets via E-Mail if you require a ticket to be emailed to the customer (recommended)
4. Optionally, if you require the customer to complete additional data fields Toggle on the option Require personalisation and data fields Note: If these fields are set as required, the ticket will only become valid once the customer has completed them.
5. From the event drop down box, select the Secret Shop (set up with the free ticket types and enabled in a Secret Shop)
6. Using the + and - buttons next to the Ticket type adjust the number of each ticket required
7. In the message field, optionally add a custom message to be sent to the customer
8. Carefully re-check your ticket selection and customer information
9. Click create

If you have enabled Send out tickets via E-Mail, the customer will receive the created tickets directly after creation. To view and track all tickets, navigate back to the Account menu via the Tickets module.